Customer Experience 

eLearning module | Duration: 30-40mins

Overview

This course provides essential training on Customer Experience (CX) to help employees excel in their roles at a local government council. As part of the Corporate Induction Program, it is a recommended course for all staff, supporting the CX Strategy by ensuring employees understand their role in delivering exceptional customer experiences.

By the end of the course, participants will be able to define CX, explain its importance, identify key stakeholders, and understand the tools and methods to improve customer experience.

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  • Audience

    New employees and all staff members looking to enhance their understanding of CX.

  • Responsibility

    Elearning development, instructional design, consultation, LMS delivery, and graphic design.

  • Tools Used

    Articulate Rise, Storyline, Canva, Powtoon, WellSaid voiceovers. _____

  • Year

    2024

Spotlight

Diverse Knowledge Checks

A mix of drag-and-drop, matching, and multiple-choice questions to reinforce learning in an interactive and engaging way.

Embedded Storyline Activity

An interactive activity built in Storyline to enhance personalization and engagement while fulfilling client requests and resourcing needs.

Personalized Graphics

Custom icons and visuals designed to bring concepts to life, making information more digestible and visually appealing.

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